I do not even have furniture all clothes & minor items. They quoted me an additional $2790 to pick up the rest. When I returned to my storage unit, it was still full. Original quote was $1235 to pick up my beds, TV’s boxes and 20 storage bins. These ppl came to pick up my stuff never provided a list of what they took. Hired this Company to move me from Philly to North Carolina.

Super unprofessional and hire at your own risk! If they break anything, they'll not be liable for it. What's the point of paying over $500 to move 10 blocks if you're not going to be liable for the damage your movers make?! I followed up with the company and have since been ghosted by the customer service representative handling my 'case'. When reaching out to the movers, I was told that I didn't select insurance and the best they could do was to provide $200 which was 1/10 of the table's value. The move was a 10 block move, so no bridges or tunnels were crossed, so I'm really confused how this could happen. After much scouring, I was able to pull it together and find boxes to pack but then on moving day, the movers showed up, demanded a 20% cash tip before starting work on anything and broke a 1 year old $2,000 West End Table. I assumed I was going to receive bins to move, and after calling to check on that, the rep accused me of 'putting words in his mouth' and said 'well at this point you need to find and pack boxes for your move tomorrow and you can't cancel or we will have to charge you'. Dumbo movers used to be the absolute best, but I recently moved with them in Sept of '21 and the experience from the boxes to the actual move was horrendous. Spare yourself having your personal items destroyed and months of arguing with despicable people, hire literally ANYONE else.Īs I write this review, I'm shocked and upset that it's come to this. Some of the rudest individuals I have ever come into contact with, and that's saying A LOT. Terrible service, even worse customer service. Because my items had been stored for several months between moves, Dumbo's own movers who moved my furniture into my new apartment said they were shocked at how poorly Dumbo treated my items. Not to mention they didn't offer me insurance until after my items were moved.

They offered me a few hundred dollars to resolve over $7,000 in destroyed furniture. When my items came back to me broken, their customer service could not have cared less or been ruder. When I tried to wrap them myself, their movers yelled at me and unwrapped my items. They refused to wrap my furniture, breaking thousands of dollars worth of my items. I never write reviews but I wish someone had given me this warning before I hired Dumbo.

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